We help eCommerce brands scale profitably by mastering Email, SMS, and retention marketing so that no customer or click goes to waste.  Our mission is to turn every customer into a loyal fan and every email into a revenue-producing asset that compounds over time.

Hamza Akbar

CEO & Founder Mail Captains

I NEVER PLANNED TO BUILD AN AGENCY. I JUST WANTED TO SOLVE PROBLEMS.

When I first entered the world of email marketing, I did not have a big plan or a
five-year vision. All I had was a deep curiosity, a laptop, and a drive to figure things out. I started small, helping early-stage brands that could not afford big agencies. There were no fancy dashboards or huge budgets, just real people, real stores, and real challenges. While others were chasing awards and titles, I was deep inside client accounts, writing emails late into the night, testing flows, fixing backends, and learning how brands actually grow from the inside out.

At the same time, I was attending university, completing my degree in Digital Marketing in Pakistan.
But the real lessons were never inside the classroom. They were hidden inside every campaign, every flow, every decision that either moved the needle or missed the mark. Managing multi-million dollar stores across 20+ industries while still studying taught me a truth that no professor ever mentioned.

Brands that win are not the ones that shout the loudest. They are the ones that build systems that quietly and consistently retain their customers. This belief became the foundation of Mail Captains.
Today, we do not just send emails. We build backend engines for serious brands.

We work with fast-growing companies that understand that traffic is only the beginning, and true profitability lies in retention, lifetime value, and building customer loyalty at scale. And behind everything we build stands a team that makes it possible. A team of world-class minds in email marketing, copywriting, automation, and retention strategy.

People who move fast, think deep, and operate with ownership because growth at this level is never a one-person game. Together, we have generated over $20M+ in attributed revenue for brands across the world. But we are just getting started.

My next mission is clear Partner with billion-dollar companies that want to turn their backend into their biggest competitive advantage. At Mail Captains, we are driven by curiosity.

We question deeper, move faster, execute smarter, and document what actually works inside the best retention systems in the world.

If you are building something meaningful, scaling a store, or creating a legacy brand that is built to last, you are exactly where you need to be.

This is Mail Captains. And we are here to build the backend growth engines of the future.

Your Brand. Your Story.
Our Retention Strategy

What Makes Us Different

Revenue-First Systems

We focus on backend profit, lifetime value, and retention

Deep Customer Understanding

We conduct qualitative research and behavior analysis to design experiences that align with your customers’ real needs and emotions.

Precision Segmentation with Zero-Party Data

We don’t guess. We build powerful segments based on what your customers tell you — their preferences, behaviors, and buying patterns.

Full-Funnel Retention Ecosystems

Flows, campaigns, SMS, loyalty — all engineered to turn first-time buyers into high-LTV customers without relying on discounts.

Transparent Communication and Reporting

You get clear insights, real numbers, and honest recommendations — not hidden metrics or sugar-coated results.

No Lock-In Contracts

We believe in earning your trust every month. Our results, not contracts, keep our clients with us.

Our Work In Their Words

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